At Compassionate Support Healthcare Services Ltd, our primary objectives revolve around providing personalised care and support services that empower individuals and promote independence whenever possible. We ensure that the assistance we provide precisely matches each person’s needs, tailored according to the priorities defined by the individuals responsible for arranging the care (care package commissioners). Our aim is to provide top-quality care that enhances and maintains an individual’s overall quality of life. Our approach to care planning and delivery centres around the individual, creating a collaborative partnership between Compassionate Support Healthcare Services Ltd and the service user (along with their family or appointed representative). This collaboration empowers and motivates service users to communicate their goals and achievements, enabling us to customise care to their unique and diverse needs, always adhering to the requirements outlined in the placement contract. Compassionate Support Healthcare Services Ltd follows a team-oriented approach, ensuring that each service user has a dedicated care team. The size of this team is determined by the number of calls and carers needed to meet the service user’s requirements. This care team is devoted to understanding the individuals they care for, delving into their life stories, and respecting their preferences regarding the delivery of their care.